How to Transfer Tickets on Ticketmaster

Transferring tickets on Ticketmaster is a secure way to share your tickets with friends, family, or colleagues. This comprehensive guide walks you through the entire process, covering eligibility requirements, step-by-step instructions, and important considerations to ensure a smooth transfer.

Understanding Ticket Transfer Eligibility

Not all tickets can be transferred on Ticketmaster. Before attempting a transfer, check if your tickets meet these criteria:

Step-by-Step Transfer Process

Method 1: Via Ticketmaster Website

1. Log into your Ticketmaster account at ticketmaster.com
2. Navigate to "My Account" and select "My Events"
3. Find your event and click "View Details" or "Manage Tickets"
4. Look for the "Transfer" button or "Send" option
5. Enter the recipient's name and email address
6. Add an optional personal message
7. Click "Send Transfer" to complete the process

Method 2: Via Ticketmaster Mobile App

1. Open the Ticketmaster app and sign in
2. Tap on your upcoming event
3. Select "Transfer Tickets"
4. Choose which tickets to transfer (you can transfer some or all)
5. Enter recipient details or select from your contacts
6. Review the transfer details and confirm
7. The recipient will receive an email with instructions

What Happens After Transfer

For the Sender

• You'll receive a confirmation email about the transfer
• The tickets will be removed from your account
• You cannot access or use the tickets after transfer
• You can cancel the transfer if the recipient hasn't accepted yet

For the Recipient

• They'll receive an email with transfer instructions
• Must accept the transfer within 72 hours (typical timeframe)
• Need a Ticketmaster account to accept tickets
• Can add tickets to their mobile wallet after acceptance

Transfer Limitations and Restrictions

Troubleshooting Common Issues

Transfer Button Not Available

If you don't see a transfer option, it could mean:

• The event doesn't allow transfers
• Transfer deadline has passed
• Tickets are will-call or physical tickets
• Your tickets were purchased through a third party

Recipient Not Receiving Email

If the recipient doesn't get the transfer email:

• Check spam/junk folders
• Verify the email address was entered correctly
• Ask them to add ticketmaster.com to safe senders
• Try resending the transfer from your account

Security and Safety Tips

• Only transfer to people you trust completely
• Verify recipient email addresses before sending
• Keep screenshots of transfer confirmations
• Be aware that transfers are typically final
• Don't transfer tickets for payment outside Ticketmaster's platform

Alternative Options

If your tickets can't be transferred, consider these alternatives:

• Resale: Use Ticketmaster Resale if available
• Name Change: Some venues allow name changes for a fee
• Group Entry: Attend together and enter as a group
• Venue Policy: Check with venue about their entry requirements